Shipping/Returns

[About returns]

・Defective products

Please contact us by email. We will ship the product by cash on delivery, and after confirming the defective product, we will exchange it for a new one.

Defective products will be replaced within one week from the arrival of the ordered product.

・Sales volume

1 or more per order.

Bulk orders may not be in stock. We will order it from the workshop and ship it as soon as it is in stock.

・Return deadline / Return shipping fee

Please note that we cannot accept any returns or exchanges.

[Payment method] Shipping and cash-on-delivery fees will be added.

・VISA , MASTER , JCB , AMEX

* Caution
・Limited to cards in your name.
・Payment can only be made in a lump sum.
・Only credit cards with a personal authentication service ( 3D Secure) can be used. For details such as registration status, please refer to each credit  Please contact your card company. Thank you for your understanding in order to use credit card payments safely. I will Please note that it may not be available depending on the form of issuance.

【payment method】	・Credit card [ VISA , MASTER , JCB , AMEX ] ・Pay Pay/au Pay/Apple pay/Google pay/LINE pay/ Rakuten Pay ・Convenience store (payment in advance) ・Bank transfer / Mizuho Bank
[Necessary charges other than product price]	Convenience store payment fee / bank transfer fee / consumption tax (included in product price) Shipping / Cash on delivery fee / Gift shipping
[Payment time/deadline]	・Credit card: At the time of payment (varies by credit card company) ・Bank transfer: Within 7 days after ordering ・Convenience store: Within 3 days after ordering

【postage】

・1 to 20 quick post 185 yen (with tracking service)

・Free shipping for orders over 10,000 yen

・In the case of a large order, it will be shipped by Yamato Transport or Yu-Pack (free shipping)

  

・Gift delivery fee

Shipping company: Yamato Transport
You can specify the date and time by ordering up to 5 days in advance.

A shipping fee is required for each delivery address.
In the case of multiple deliveries and multiple deliveries, shipping charges will be incurred each time.

・Estimated delivery date
We will ship within 3-4 business days from the date of your order .
In the unlikely event of a delay, we will contact you by email separately.
Estimated arrival time is 4-5 days after shipment .

[Delivery date and time]

・After confirming the order, it will be delivered to the customer in about 10 days.

・In the case of large orders, there is no stock and it will be shipped after ordering from the workshop. Due to the nature of manual production by craftsmen, delivery may be delayed. In that case, we will contact you by email, so please understand.

・Please note that there may be slight delays depending on the region and schedule.

[About receipt]

If you need it, please add a receipt and description in the order memo of the cart .

If you would like a different address from the purchaser, please add the desired address to the order memo on the cart.